At The Rope Guru LLC, we are committed to protecting and respecting your privacy. We will only use your personal data to administer your account and provide you with any products and services you have requested from us.
This Privacy Policy outlines what data we collect about people who use our website (theropeguru.com), how we use it, with whom we share it, and how we keep it secure. This policy has been updated in order to comply with the EU’s General Data Protection Regulation, which is valid from May 25, 2018. The Rope Guru LLC is the data controller and our registered office is located at 55 Lugrin Street Ext Westbrook Maine 04092.
By using our Site, you’re agreeing to be bound by this Policy. If you have any questions relating to this Policy, please contact: sales@theropeguru.com
What data do we collect?
“Contact Us” form submission
You can visit the Site without submitting any data that we can use to identify you personally. However, if you use certain features on the Site, such as the “Contact Us” feature, we will ask you to provide identifying data, including your name, company name, address, city, state, zip, phone, and email address.
You are not required to provide your personal data, but you will be unable to submit the “Contact Us” form if you do not.
Other Data
When you visit the Site, The Rope Guru LLC automatically collects certain data about you and your computer, smartphone, or other device when you use, access, or interact with our Site. This may include such data as your IP address and domain name, the pages you visit on the Site, the date and time of your visit, the files that you download, the URLs from the websites you visit before and after navigating to the Site, your software and hardware attributes (including device IDs), your general geographic location (e.g., your city, state, or metropolitan region), and certain cookie information (see below). To obtain such information, we may use web logs or applications that recognize your computer and gather information about its online activity.
The Site or the emails that you receive from The Rope Guru LLC may also use an application known as a “pixel tag” (also known as a “web beacon” or “web bug”). A pixel tag is an electronic file that usually consists of a single-pixel image. It can be embedded in a web page or in an email to transmit information, which could include personal data. For example, it can allow an email sender to determine whether a user has opened a particular email.
The Site also uses cookies, which are small text files stored on your computer or device. A cookie allows the Site to recognize whether you have visited before and may store your preferences and other information.
Below are the different ways in which we use cookies, web logs, and pixel tags:
Web analytics
We use cookies to analyze how our visitors use our website and to monitor website performance. This data gives us an insight into the relevancy and use of individual web pages, as well as giving an overview of where our traffic has come from and the search terms used to find our content via search engines.
Turning off cookies
If you do not wish for the ropeguru.com to set cookies on the devices you use to access the Site, you can switch this option off in your browser preferences. For more information about turning off cookies, please visit: www.aboutcookies.org. Please note: turning off cookies may result in a poorer user experience and some features may stop working.
The Site currently does not respond to “do-not-track” browser headers.
How do we use your data?
We use the data you provide and the other data we automatically collect when you visit the Site to respond to your inquiries if you contact us through the Site. We may also use your data to deliver confirmations, notifications, and similar operational communications; to improve your user experience and the quality of our Site; to engage in analytics and research concerning the Site; to comply with legal and/or regulatory requirements; and to manage our business.
Children
Our Site is not directed to children under the age of 13, and we do not knowingly collect personal data from children under the age of 13.
Where is your data stored?
We store your personal data from the Contact Us form in the back end of our website.
Who has access to your data at The Rope Guru?
Only authorized personnel within The Rope Guru LLC have access to the data collection section of our website which holds your data. These individuals have password protected access in order to deliver the services you have requested from us.
With whom do we share your data?
We do not sell, rent or share any of your personal data with external organizations for their own purposes, except as provided in this Privacy Policy.
We may, however, share your data for the purposes described below:
Analytics
We partner with certain third parties to obtain the automatically collected data discussed above and to engage in analysis, auditing, research, and reporting. These third parties may use web logs or web beacons, and they may set and access cookies on your computer or other device. In particular, the Site uses Google Analytics to help collect and analyze certain information for the purposes discussed above. You may opt out of the use of cookies by Google Analytics here.
Third-party service providers
The Rope Guru LLC uses third-party service providers that perform services on our behalf, including web-hosting companies and analytics providers. These service providers may collect and/or use your data, including information that identifies you personally, to assist us in achieving the purposes discussed above.
Legal purposes
We also may use or share your information with third parties when we believe, in our sole discretion, that doing so is necessary:
Data transfer
The data we collect from you in connection with the Site may be transferred to and stored at a destination outside the EU in a country that may not have the same level of data protection laws as in your country. The Rope Guru LLC offices are located in the US, so it may be necessary to deliver some of the services you have consented to receive outside the EU by authorized personnel. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. For more information about how we safeguard your personal data, contact us at sales@theropeguru.com
Lawful Basis for Processing
We only collect and process personal data where we have a lawful basis. Lawful basis include consent (where you have given consent), legal obligation (where processing is necessary to comply with the law), and our legitimate interests (e.g., to protect us and you, to comply with applicable laws, and to administer and improve our business).
Where our processing of personal information is based on consent, you have the right to withdraw your consent at any time, and where we rely on legitimate interests, you have the right to object. To initiate a request to object or withdraw your consent, please contact sales@theropeguru.com
Accessing and Requesting Your Data
You have the right to access, review, update, correct, or delete the personal information held about you. In some circumstances you may also have the right to restrict or object to processing and to receive your personal information in a portable form. To initiate a request, please contact Sales@theropeguru.com
Data Retention
We retain your personal data for as long as reasonably necessary or as otherwise required by law. Due to inactivity we may contact you to see if you still wish us to hold your data or if we should delete it.
Links to External Websites and Third Parties
Our Site includes links to external websites that may provide further information. Any link we include does not imply endorsement or approval by us of the linked website, its operator or content. Once you click on a link to another website, you are bound by that website’s privacy policy, and not this Policy. Yale Cordage accepts no responsibility for any loss or damages that may arise from your use of them.
Data Security
We employ physical, technical, and organizational measures to safeguard the personal data we collect online. However, no website is 100% secure, and we cannot ensure or warrant the security of any information you transmit to the Site or to us, and you transmit such information at your own risk.
Your Feedback
We welcome feedback on our Privacy Policy. Please send us any comments to sales@theropeguru.com
Review and Update of This Policy
This Policy is regularly reviewed and was last updated on April 14, 2020.
